The property owner is responsible for maintenance and repair (and replacement when necessary) of the public sewer service line from the home or business to the City’s public sewer main, including the tap of the main, and the water service line from the home or business to the water meter.
The City is responsible for the water main and water service line to and including the meter, as well as, the sewer main.
Homeowners may purchase a private service line warranty for either their water service line or the sewer service line or both to help with these expenses.
In 2011, the Stillwater Utilities Authority Trustees authorized a partnership with Service Line Warranties of America (SLWA) intended to make utility customers aware of their responsibilities regarding private utility service lines and provide an option to purchase warranties.
Residents receive an offer letter twice a year on City of Stillwater letterhead with information regarding this service line warranty. While on City letterhead, the offer letter is mailed by SLWA and is not a City service, but an opportunity for residents to purchase low-cost water and/or sewer line repair private warranty plan in the event of a service line repair/replacement.
In August 2019, staff updated the Stillwater Utilities Authority (SUA) Trustees on the history and status of the marketing agreement.
Notable details of the arrangement include:
When this contract comes up again, the trustees have an option to renew the contract or discontinue it. We would like to know if this service is important to you. There are pros and cons with the program and several options moving forward. Share your ideas with us concerning private water and sewer service lines and partnering with SLWA by taking our Tell Us Your Thoughts Survey at Speak Up Stillwater.